Returns
We will accept returns within 14 days of the purchase date. Item(s) must be returned in original condition, non worn, unaltered, unwashed and with tags attached.
If the item(s) does not fit these requirements, it will be sent back to the customer at his/her expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.
All returns are subject to a 15% restocking fee. This fee helps cover the cost of return shipping, as well as inspecting and processing your return.
To initiate a return:
Please contact us at support@blaseaffair.com within 14 days of original receipt. If your request meets our return conditions, we will issue a pre-paid USPS return slip to the email we have on file.
Please make sure to include the original packing slip containing the order # and your contact information along with return item(s) in the box. If the package does not reach us safely we will not be able to complete the return so we recommend using the return label provided that includes tracking. We do not guarantee that we will receive your returned item(s).
To complete your return, we require a receipt or proof of purchase.
At this time, we are only able to process returns for orders shipped within the U.S. All international orders are final sale and cannot be returned or exchanged for any reason.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once we receive your items and make sure that they meet the conditions above, you will receive a refund for the purchase price (excluding a 15% restocking fee) directly to the method of payment used for the purchase.
As stated above, we will deduct a 15% restocking fee from the refund total to help cover return shipping costs and processing fees.
We do our best to process refunds as quickly as possible but please allow up to 5 business days from the date your return in our office for the return payment to be processed. You will receive an email notification of the status of your refund once finalized.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately any discounted item(s) or item(s) marked "sale" cannot be refunded for any reason.
Exchanges (if applicable)
Due to the limited, handmade nature of our product lines, certain colors, sizes, designs, material, garment fit, etc. may differ slightly from what is displayed on our website. Please note that certain product attributes may appear differently on various device screens. We only replace items if they are defective or damaged. If you need to exchange an item for a different size, please send us an email at support@blaseaffair.com within 14 days of original receipt.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@blaseaffair.com. For any other questions regarding returns/exchanges, feel free to send us an email!